Frequently Asked Questions
Discover everything you need to know about our luxury fur collection and services.
Are your fur products ethically sourced?
Yes, at Firelady Fur, we are committed to ethical excellence. We exclusively source our materials from certified suppliers who adhere to the highest welfare standards and international regulations.
How should I store my fur garment during the summer?
To maintain the longevity of your piece, store it in a cool, dark, and dry place. Avoid plastic bags; instead, use the breathable cloth garment bag provided with your purchase to allow the hide to breathe.
Do you offer international shipping?
We ship our luxury collections worldwide. Delivery times vary by destination, typically ranging from 5 to 10 business days for international orders, depending on customs processing.
What is your return policy for high-end outerwear?
We offer a 14-day return period for all unworn items with original tags and security seals intact. Please note that custom-made or personalized orders are final sale.
Can I request a custom size or design?
Absolutely. Firelady Fur offers bespoke services. You can contact our design team to discuss custom measurements, lining preferences, or unique fur combinations tailored to your style.
How do I ensure I am choosing the correct size?
Please refer to our detailed Size Guide located on each product page. As fur garments often have different fit profiles than standard apparel, we recommend measuring while wearing a light sweater for the most accurate fit.